1. Introduction
Lenss (Pty) Limited (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains:
● What personal data we collect
● How we use it
● Your rights under South African law
2. Scope
This policy applies to data collected via the Platform, emails, support inquiries, analytics, and
related services.
3. Why We Collect Personal Information
We collect personal data to:
● Provide and improve AI career services
● Personalize assessments and insights
● Communicate with you
● Meet legal and regulatory requirements
4. What Data We Collect
a) Identity & Contact Information
Name, email address, phone number, location
b) Career & Educational Information
School history, qualifications, skills, preferences, goals
c) Behavioural & Usage Data
Pages visited, time spent, interaction data
d) Technical Data
IP address, device type, browser information
5. Lawful Bases for Processing (POPIA)
We process data in accordance with lawful grounds:
Consent
Legitimate interest
Contract performance
Legal obligation
6. How We Use Your Data
We use your data to:
● Generate personalized AI recommendations
● Improve models and services
● Provide user support
● Send notifications and updates
We do not sell personal data to third parties.
7. Automated Decision-Making & Profiling
Lenss uses automated AI systems to generate insights.
You have the right to:
● Request explanation of how decisions are made
● Opt out where applicable
These models are continually refined for fairness.
8. Data Sharing & Third Parties
We may share data with:
● Trusted service providers (hosting, data storage, analytics)
● Regulatory authorities when required by law
Shared data will have appropriate protections and contracts.
9. Data Retention
We keep your data only as long as:
● Necessary for service delivery
● Required by law
● Required for analytics
You may request deletion at any time.
10. Your Rights (POPIA)
Under POPIA you have the right to:
● Access your personal data
● Correct inaccuracies
● Withdraw consent
● Object to processing
● Request deletion
Requests can be made to:
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privacy@lenss.co.za
11. Protection of Children
Lenss does not knowingly collect data from children under 13 without parental consent.
Parents/guardians may request removal of their child’s data.
12. Security Measures
We use industry-standard safeguards:
● Encryption in transit and at rest
● Access controls
● Regular audits
However, no system is 100% secure.
13. International Transfers
If data is stored or processed outside South Africa, appropriate safeguards are in place.
14. Policy Updates
We may update this policy; material changes will be communicated.
15. Contact
privacy@lenss.co.za
1F, 173 Oxford Rd, Rosebank, Johannesburg, 2196